Contact PondPoise

PondPoise is a small, independent, ad-supported site — there is no support team standing by, but a real person reads what comes in to support@goldgage.com.

A few things this address is genuinely useful for: a calculator that gave you a result you think is wrong (say which tool — the pond volume calculator, fish stocking density calculator, filter turnover calculator, feeding amount calculator, water change calculator, or pond liner size calculator— and what you entered); a tool or fish variety you wish existed on the site; an out-of-date fact or broken link in the blog, learn section, or the museum; or a bug in how a page looks or behaves on your device.

There’s no fixed response time to promise, and no ticket number or live chat — email is read and handled as it comes in. If a fish in your pond looks sick, injured, or is behaving abnormally, please don’t wait on an email reply — a qualified aquatic veterinarian or local koi/goldfish society is the right first call; PondPoise’s tools produce general stocking and maintenance estimates, not medical or veterinary guidance.

Before writing in about a tool result, it can help to double-check the numbers you entered — pond dimensions, units (gallons versus litres), and fish counts are the most common source of a surprising answer. If it still looks wrong after that, that’s exactly the kind of message worth sending.